Quality management systems create happy customers

When a quality management system is put into place both customer and staff satisfaction increases as does productivity and, of course, product quality. PILA group is currently implementing the latest in quality management systems to ensure both customers and staff are well looked after and the recreational products the Company manufactures are the best in the business.

With a strong focus on building a great business the team at PILA group has designed a range of in-house management systems to ensure staff and customer satisfaction is achieved. Developing, implementing and then following systems is key to the success and growth of the business and now these systems are being further developed to ensure both products and service are the best available in the industry.

The Company’s core product range includes flag poles, banner poles and goal posts, including soccer goal posts. Each product is designed and manufactured in-house and passes a system check prior to being dispatched to clients. All products are covered by either a 1-year or 5-year guarantee and all goods are insured when freighted. Most company’s end their care the moment goods are taken off their floor so if goods are damaged in transit, that becomes the customers problem. PILA offer’s 100% commitment from the 1st point of contact to the receipt of goods at the customer’s door and beyond into the warranty period.

The Company is also progressive in its green approach through an in-house Green Policy and they work to ensure they minimise any negative impact on the environment. They always try to use resources wisely when designing products and strive to use renewable and recyclable materials in both products and packaging. 28-Jul-2008

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